Questions to Ask a Travel Nurse Recruiter Before You Sign

Your recruiter is your main link to every assignment, every paycheck, and every problem that comes up on the road. A great one makes travel nursing feel easy. A poor match can turn a great assignment into a stressful one.

The best way to know which kind you’re talking to is to ask good questions before you sign anything. Here are the questions to ask a travel nurse recruiter, grouped by topic, plus what a good answer sounds like.

Questions About Pay

Pay is where most surprises happen, so start here.

“Can you send me a full written breakdown of the pay package?” Travel pay usually includes an hourly rate plus stipends for things like housing and meals. A good recruiter sends a clear breakdown in writing without hesitation.

“What is my weekly take-home pay after taxes?” The headline number isn’t what lands in your account. Ask for an estimate of your actual weekly pay.

“How is overtime paid, and are there any holiday or call-back rates?” This matters a lot in busy units.

“When and how often will I be paid?” Simple, but worth confirming.

Questions About Hours and Contracts

“Are my hours guaranteed?” Find out what happens if the facility cancels shifts because of low census. Some contracts protect your hours. Others don’t.

“What happens if the facility ends my contract early?” Ask whether you’ll get help finding another assignment and whether any pay is affected.

“Is there a chance of extension?” If you like the assignment, an extension can save you the hassle of finding a new one.

“Can I request specific days off before I start?” It’s much easier to get time off approved before the contract is signed.

Questions About the Assignment

“What is the unit like, and what’s the typical patient ratio?” You want a clear picture of the workload you’re walking into.

“Will I float to other units?” Floating is common, but you should know where you might go.

“What’s the shift schedule and length?” Twelve-hour nights in one place can feel very different from rotating shifts in another.

If you work in emergency nursing, also ask about the department’s volume, trauma level, and how travelers are oriented. ER assignments move fast, so a short, clear orientation makes a real difference.

Questions About Housing and Licensing

“Do you offer company housing, or do I find my own?” Ask how the housing stipend compares to typical rents in that area.

“Will you help me with a license in a new state?” Some travel nurse companies help with credentialing and licensing paperwork. That support can save you a lot of time.

“Who pays for required certifications or health screenings?” Know this before you book your appointments.

Questions About Support

“Who do I call if there’s a problem during a weekend shift?” Problems don’t wait for business hours. Make sure someone is reachable.

“How often will you check in with me during the assignment?” Good recruiters stay in touch, not just when it’s time to sign the next contract.

“How many nurses in my specialty do you currently have on assignment?” This tells you whether the recruiter really knows your field.

What a Good Recruiter Sounds Like

Pay as much attention to how your recruiter answers as to what they say. Good signs include:

  • Straight answers, in writing when it matters
  • No pressure to decide on the spot
  • Honesty when they don’t know something, followed by a real answer later
  • Interest in your goals, not just in filling an opening

If a recruiter avoids questions about pay or rushes you to sign, that’s your cue to slow down.

Comparing Agencies

Most travel nurses talk to more than one agency. Asking every recruiter the same questions makes it easy to compare offers side by side. For a broader look at choosing an agency, see our guide to the best travel nursing agencies.

Find Travel Nursing Jobs With EmpowerCare

EmpowerCare helps nurses find travel nursing jobs with flexible roles that suit their career goals and lifestyle. If you’re ready for your next assignment, explore travel nursing with EmpowerCare.

Frequently Asked Questions

What should I ask a travel nurse recruiter first?

Start with pay. Ask for a written breakdown of the full package and your estimated weekly take-home pay.

How do I compare travel nurse agencies?

Ask each recruiter the same questions about pay, guaranteed hours, housing, licensing help, and support, then compare the answers side by side.

Should I work with more than one recruiter?

Many travel nurses do. Just be upfront with each recruiter about where you are in the process.

Are there special questions for ER travel assignments?

Yes. Ask about patient volume, trauma level, floating, and how travelers are oriented in the department.

The right questions protect your time, your pay, and your peace of mind. Ask them early, get the answers in writing, and choose the recruiter who makes you feel supported from day one.

How to Find the Right CNA Staffing Agency for Healthcare Jobs

You’ve finished your training, passed your state exam, and you’re on the registry. Now comes the next big decision: where to work. For many certified nursing assistants, a staffing agency is the easiest way in. It can open doors to nursing homes, hospitals, assisted living, and home care, often with more control over your schedule.

But not all agencies for CNA jobs work the same way. The right one can help you grow. The wrong one can leave you with last-minute cancellations and nobody to call. Here’s how to tell the difference.

What a CNA Staffing Agency Actually Does

A CNA staffing agency hires nursing assistants and places them with facilities that need help. Some placements are single shifts. Others last weeks or months, and some turn into permanent jobs.

The agency usually handles the paperwork side: checking your certification, background checks, and health screenings. Once you’re set up, they offer you shifts or assignments that match your skills and availability.

For you, this means less time job hunting and more chances to try different settings before you settle on the one you like best.

Agency Work vs. Applying Directly

Applying directly to one facility gives you a steady team and a predictable routine. Working through an agency gives you more variety and often more say over when you work.

Many CNAs use an agency early in their career to build experience, then decide later whether to stay flexible or go permanent. There’s no wrong answer. It depends on what you need right now.

What to Look For in Agencies for CNA Work

Openings near you. Ask which facilities they work with in your area and how often they have shifts available. A great agency with no local openings won’t help much.

Clear pay and payday. You should know your hourly rate, whether rates change for nights or weekends, and when you’ll be paid.

Control over your schedule. Find out whether you can pick your own shifts or whether they’re assigned. Ask what happens if you need to turn one down.

A smooth onboarding process. A good agency tells you exactly what documents you need and helps you get set up quickly.

Someone to call. Problems come up on shift. Make sure there’s a real person you can reach, including evenings and weekends.

A path forward. Some agencies help CNAs move into new settings or support them as they work toward LPN or RN programs. If you have bigger goals, ask about this early.

Red Flags to Watch For

  • Vague answers about pay or when you’ll be paid
  • Frequent shift cancellations with little notice
  • Pressure to accept shifts you’re not comfortable with
  • Slow or no replies once you’ve signed up
  • No orientation before you start at a new facility

If you notice two or three of these, it’s worth looking elsewhere.

CNA Staffing Across Different Care Settings

One advantage of agency work is variety. Through one agency, you might work in:

  • Nursing homes and long-term care, helping residents with daily living
  • Hospitals, supporting nurses on busy units
  • Assisted living communities, where residents are more independent
  • Home care, giving one-on-one support in a client’s home

Some agencies place CNAs alongside other support roles. A healthcare support staffing agency may also place home health aides, direct support professionals, and other caregivers, which can be useful if you want to explore related work. If you’re curious about the wider field, see how direct care staffing works for caregivers and facilities.

Get Ready Before You Apply

You’ll move faster through onboarding if you have these ready:

  • Your CNA certification and state registry information
  • A current resume with any facility experience
  • Photo ID and work eligibility documents
  • CPR certification, if you have it
  • Up-to-date health records, such as immunizations and a TB test, if the agency asks for them

Explore CNA Careers With EmpowerCare

EmpowerCare is a healthcare staffing agency that connects facilities with qualified professionals for their healthcare staffing needs. If you’re a certified nursing assistant looking for your next opportunity, explore CNA careers with EmpowerCare.

Frequently Asked Questions

How do I choose between agencies for CNA jobs?

Compare local openings, pay and payday, scheduling control, onboarding, and how easy it is to reach someone when you need help.

Can I work for a CNA staffing agency right after certification?

Many agencies accept newly certified CNAs, but some ask for facility experience first. Ask each agency about its requirements.

Do CNA staffing agencies offer permanent jobs?

Some do. Many offer per diem and short-term work, and some placements can become permanent positions.

What documents do I need to sign up with an agency?

Usually your CNA certification, registry information, ID, a resume, and health records. Requirements vary by agency and state.

The right agency makes it easier to do what you trained for: care for people. Take your time, ask questions, and choose a partner that supports you as you grow.

What Is Non-Clinical Healthcare Staffing and Why Do Healthcare Facilities Need It?

When people picture a hospital or clinic, they think of doctors and nurses. But the front desk, the billing office, the records team, and the schedulers all keep care moving too. When one of those seats sits empty, the effects show up fast: longer check-in lines, delayed claims, missed appointments, and clinical staff stuck doing paperwork.

That’s where non-clinical staffing for healthcare facilities comes in. Here’s what it covers and why so many facilities use it.

What Non-Clinical Staffing Means

Non-clinical staff are the people in a healthcare setting who don’t diagnose, treat, or provide hands-on patient care. Non-clinical staffing is how facilities fill those roles quickly, through a staffing partner, when they’re short on people.

A staffing partner finds, screens, and places workers for short-term coverage, longer assignments, or permanent hires. The facility gets help without running a full hiring process every time someone leaves or demand spikes.

Roles Non-Clinical Staffing Can Cover

Every facility is different, but common non-clinical roles include:

  • Front desk and patient registration, checking patients in and verifying insurance
  • Scheduling, managing appointments, reminders, and cancellations
  • Medical records and coding, keeping charts accurate and claims moving
  • Billing and collections, following up on claims and patient balances
  • Medical secretaries and administrative assistants, supporting departments and providers
  • Call center and patient communication, answering questions and routing calls

Some facilities also need support in areas like environmental services, dietary, or patient transport, depending on how they’re set up.

Why Healthcare Facilities Need Non-Clinical Staffing

It protects clinical time. When the front office is short, nurses and medical assistants often end up answering phones or chasing paperwork. Filling non-clinical gaps lets clinical teams focus on patients.

It keeps revenue on track. Billing and coding delays can slow down payments. Having trained people in those seats helps claims go out on time.

It improves the patient experience. Patients notice long waits at check-in, unanswered phones, and confusing bills. A fully staffed front office makes a visit feel smoother from start to finish.

It gives you flexibility. Patient volume rises and falls. Staffing support lets you add help during busy periods without overhiring for quieter months.

It covers the unexpected. Leaves of absence, sudden resignations, and new system rollouts can all leave a team short. A staffing partner can step in while you plan longer-term.

When It Makes Sense to Bring In Support

Non-clinical staffing for healthcare facilities is worth a conversation when:

  • A key admin role has been open for weeks
  • Your billing backlog keeps growing
  • You’re switching to a new records or scheduling system
  • You’re opening a new location or service line
  • Your clinical staff are regularly covering front-office tasks

Choosing the Right Staffing Partner

Non clinical healthcare staffing agencies vary a lot. Look for a partner that:

  • Understands healthcare settings, privacy rules, and medical terminology
  • Screens candidates for the specific skills you need, like coding or insurance verification
  • Offers flexible options, from short-term coverage to permanent placement
  • Communicates quickly and checks in after a placement starts

Some facilities prefer one partner that handles both clinical support and administrative roles. A healthcare support staffing agency that covers both can make it easier to manage all your staffing in one place.

For a deeper look at how these agencies work and how to compare them, see our ultimate guide to non-clinical healthcare staffing agencies.

Getting Staff Up to Speed

Even experienced non-clinical staff need a little time to learn a new facility. You’ll get the most from support if you prepare:

  • Access to your scheduling, records, or billing systems on day one
  • A short overview of your workflows and key contacts
  • Any facility-specific scripts or checklists for patient calls and check-in

A small amount of preparation helps new staff become productive faster.

Work With EmpowerCare

EmpowerCare offers flexible non-clinical staffing solutions for the healthcare industry. Learn more about non-clinical healthcare careers with EmpowerCare, or explore non-clinical staffing for facilities.

Frequently Asked Questions

What is non-clinical healthcare staffing?

It’s the process of filling healthcare roles that don’t involve direct patient care, like front desk, scheduling, records, and billing, through a staffing partner.

Why do healthcare facilities need non-clinical staff?

These roles keep check-in, billing, and communication running smoothly, which protects clinical time and improves the patient experience.

What roles do non clinical healthcare staffing agencies fill?

Common roles include patient registration, scheduling, medical records, coding, billing, and administrative support.

Is non-clinical staffing for healthcare facilities only for short-term needs?

No. Many facilities use it for short-term coverage, longer assignments, and permanent hires.

Clinical teams can only do their best work when the people around them are supported too. Filling non-clinical gaps quickly is one of the simplest ways to keep a facility running smoothly.

How to Choose the Best Travel Nurse Agency for Your Career

Travel Nurse Companies

Picking your next assignment is exciting. Picking the agency behind it deserves just as much thought. The agency you work with shapes how you’re paid, how quickly you get answers, and how supported you feel when you’re hundreds of miles from home. 

There are a lot of travel nurse agencies out there, and from the outside many of them look alike. Here’s how to tell them apart and find one that fits the way you want to work. 

Start With What You Want From Travel Nursing 

Before you compare agencies, get clear on your own goals. Are you traveling to earn more, to see new places, to build experience in a specialty, or to get more control over your schedule? Maybe it’s all of the above. 

Your answer helps you judge which agency can actually deliver. An agency with plenty of openings in one region won’t help much if you want to move around the country. 

What to Look for in Travel Nurse Companies 

Openings in your specialty. Ask how often they place nurses in your unit type, whether that’s med-surg, ICU, ER, or labor and delivery. A long list of jobs doesn’t mean much if few of them match your skills. 

Clear, honest pay. Travel pay is often made up of an hourly rate plus stipends for housing and meals. A good agency explains the full package in plain terms, including what’s taxable and what isn’t, so you can compare offers fairly. 

A recruiter who listens. Your recruiter is your main contact for the whole assignment. Pay attention to how they treat you before you sign. Do they answer questions directly? Do they push you toward a job that doesn’t fit? 

Support during the assignment. Ask who you can call if there’s a problem with housing, your schedule, or the facility. Problems don’t always happen during business hours. 

Help with licensing and paperwork. Working in a new state can mean new licensing steps. Agencies that help you through credentialing save you time and stress. 

Questions to Ask Before You Sign 

Keep this list handy when you talk to recruiters: 

  1. How many nurses do you currently have on assignment in my specialty? 
  2. Can you walk me through the full pay package for this role? 
  3. What happens if the facility cancels my contract early? 
  4. Is there a guaranteed number of hours each week? 
  5. Who do I contact if something goes wrong on a weekend? 
  6. Do you offer extensions or help line up my next assignment? 

The way an agency answers tells you as much as the answers themselves. 

Red Flags to Watch For 

  • Vague pay details. If you can’t get a clear breakdown, be careful. 
  • Pressure to decide fast. Good recruiters give you time to think. 
  • Contracts that change at the last minute. Read the final version closely before signing. 
  • Slow replies before you’ve even started. It rarely gets better once you’re on assignment. 

Why Some Nurses Choose a Smaller Agency 

The biggest travel nurse companies have huge job boards and national reach. But many nurses find they get more personal attention from a smaller or more focused agency, where the recruiter knows their name and their goals. 

Some agencies also go beyond travel roles. A healthcare support staffing agency, for example, may place nursing assistants and other support staff alongside nurses. That can be useful if you’re building a long-term career and want options beyond your current role. 

Comparing Offers Side by Side 

Once you’ve talked to a few travel nurse agencies and have some offers, line them up. Look at the weekly take-home pay after taxes, not just the hourly rate. Compare the length of the contract, the shift, the guaranteed hours, and the cost of living in that area. A slightly lower offer in an affordable city can leave you with more money at the end of the assignment. 

Find Travel Nursing Jobs With EmpowerCare 

EmpowerCare is a healthcare staffing agency that helps nurses find travel nursing jobs, with flexible roles that suit their career goals and lifestyle. If you’re thinking about your next assignment, explore travel nursing with EmpowerCare. 

Frequently Asked Questions 

How do I choose between travel nurse agencies? 

Compare jobs in your specialty, how clearly they explain pay, how responsive the recruiter is, and what support you get during the assignment. 

Can I work with more than one travel nurse agency? 

Yes. Many travel nurses talk to a few agencies at once to compare offers. Just be clear with each recruiter about where you stand. 

What should a travel nurse pay package include? 

Usually an hourly rate plus stipends for housing and meals. Ask for a full written breakdown before you accept. 

Do travel nurse companies help with licensing? 

Many do. Ask how they support credentialing and state licensing before you sign. 

The right agency makes travel nursing feel like an adventure instead of a gamble. Take your time, ask good questions, and choose a partner that puts your career first.

What Does an Emergency Room Nurse Do? Roles and Responsibilities

Emergency room nurse

No two shifts in the emergency department look the same. One hour you might be caring for a child with a high fever, and the next you’re helping stabilize someone after a car accident. That unpredictability is exactly why some nurses love the work. 

If you’re curious about what an emergency room nurse actually does, or you’re thinking about moving into emergency nursing yourself, here’s a clear look at the role. 

The Role in a Nutshell 

An emergency room nurse is a registered nurse who cares for patients who arrive with sudden illness or injury. They work with patients of every age and with conditions ranging from minor to life-threatening, often before anyone knows exactly what’s wrong. 

They are often the first clinical staff a patient sees. They decide who needs care first, start treatment quickly, and keep the whole team informed. 

Main Responsibilities of an ER Nurse 

Triage. When patients arrive, the nurse assesses how serious each case is and decides who needs to be seen first. Many hospitals use a five-level system called the Emergency Severity Index to guide these decisions. 

Assessment. Nurses check vital signs, ask about symptoms and history, and look for warning signs that a patient is getting worse. 

Stabilizing patients. In serious cases, nurses work alongside physicians to manage airways, control bleeding, start IV lines, and respond to cardiac or respiratory emergencies. 

Giving medications and treatments. Nurses give medications, fluids, and other treatments as ordered, and watch closely for how the patient responds. 

Supporting procedures. From stitching wounds to setting fractures, nurses prepare patients and equipment and assist during procedures. 

Documentation. Clear, accurate records are essential in a busy department where patients move quickly between staff. 

Talking with patients and families. Emergencies are frightening. Nurses explain what’s happening, answer questions, and help families cope. 

Coordinating next steps. Nurses help move patients to admission, surgery, or discharge, and make sure discharge instructions are clear. 

Skills That Make a Strong ER Nurse 

Clinical knowledge is only part of it. Strong emergency nurses tend to share a few traits: 

  • Staying calm under pressure, even when several things happen at once 
  • Quick, sound judgment about what needs attention first 
  • Clear communication with patients, families, and the care team 
  • Flexibility, since the department can change in minutes 
  • Emotional resilience to handle difficult cases and still show up for the next patient 

Education and Training 

To work as an ER nurse, you first need to become a registered nurse. According to the US Bureau of Labor Statistics, RNs usually earn a bachelor’s degree in nursing, an associate’s degree in nursing, or a diploma from an approved program, then pass a licensing exam. 

Many nurses build experience in another hospital unit before moving into the emergency department. Employers often expect certifications such as Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS), and pediatric life support for departments that treat children. 

Once you have some experience, you can work toward the Certified Emergency Nurse (CEN) credential, which shows advanced knowledge in emergency nursing. 

Where ER Nurses Work 

Most emergency nurses work in hospital emergency departments, including trauma centers. Others work in freestanding emergency rooms, urgent care settings, or transport roles. Travel and per diem assignments are also common, which gives experienced nurses more choice in where and when they work. 

Is Emergency Nursing Right for You? 

Emergency nursing can be demanding. Shifts are often long, the pace can be intense, and some cases stay with you. But many nurses in the field say they wouldn’t trade it. You learn fast, you see the direct impact of your work, and no day is boring. 

If you enjoy solving problems quickly, working as part of a close team, and caring for people at their most vulnerable moments, it may be a great fit. 

Explore ER Nursing Opportunities With EmpowerCare 

EmpowerCare is a healthcare staffing agency that helps nurses find opportunities in fast-paced fields like emergency room nursing. If you’re ready for your next role, learn more about emergency room nursing with EmpowerCare. 

Frequently Asked Questions 

What does an emergency room nurse do? 

An ER nurse triages patients, assesses symptoms, helps stabilize serious cases, gives medications and treatments, and supports patients and families during emergencies. 

How do I become an ER nurse? 

Become a registered nurse, gain some hospital experience, and earn certifications like BLS and ACLS. Many nurses later add the CEN credential. 

Is ER nursing stressful? 

It can be. The pace is fast, and cases can be serious, but many nurses find the work rewarding and full of variety. 

Can ER nurses work travel or per diem jobs? 

Yes. Many experienced ER nurses take travel or per diem assignments for more flexibility. 

Emergency nurses are often the steady hands in the most stressful moments of a patient’s life. If that sounds like the kind of work you want to do, it’s a career worth exploring.

How Mental Health Staffing Agencies Support Healthcare Facilities

Running a behavioral health program means planning around people. When a key staff member leaves, a new unit opens, or referrals jump, the schedule can fall apart fast. And in mental health care, an empty shift isn’t just an inconvenience. It affects safety, continuity, and the trust patients build with their care team. 

That’s where mental health staffing agencies come in. Here’s a practical look at how they support facilities, and what good support looks like day to day. 

Filling Gaps Without Loowering the Bar 

The most obvious way staffing agencies help is by filling open shifts. But in behavioral health, any warm body won’t do. Staff need to be comfortable with de-escalation, understand the setting, and work calmly with people who may be in crisis. 

A good agency screens for these qualities, not just for credentials. That way, the person who shows up is ready for the kind of work your program does. 

Flexible Coverage for Changing Needs 

Every facility’s needs shift over time. Staffing agencies usually offer different types of coverage, such as: 

  • Per diem shifts to cover call-outs and short gaps 
  • Short-term contracts for leaves of absence or busy periods 
  • Longer placements while you recruit for a permanent role 
  • Support for new programs that need to staff up quickly 

This flexibility means you can match staffing to demand instead of overhiring or running short. 

Supporting the Roles Around the Clinical Team 

Clinical roles get most of the attention, but behavioral health programs also depend on support staff. Mental health technicians, behavioral health aides, and direct support professionals often spend the most time with clients. 

A healthcare support staffing agency can help keep these roles filled, which takes pressure off nurses and clinicians. Some facilities also need help on the non-clinical side, like intake, scheduling, and front desk roles. Non-clinical healthcare staffing agencies focus on those positions, so it’s worth asking any partner which roles they cover. 

Protecting Your Permanent Team 

When a unit runs short for weeks, the people who stay pay the price. They pick up extra shifts, skip breaks, and carry more emotional weight than anyone should. 

Bringing in the right support gives your core team room to breathe. It can help reduce burnout, keep morale steadier, and make it easier to hold on to the people you’ve worked hard to hire. 

Getting New Staff Ready Quickly 

Even experienced staff need time to learn a new unit. Facilities get the most out of agency support when they prepare a simple onboarding plan: 

  • A short orientation to the unit, safety procedures, and emergency protocols 
  • Clear contacts for questions during each shift 
  • An overview of the client population and any special considerations 
  • Access to the documentation system on day one 

A strong staffing partner will help with this process and check in after the first few shifts to make sure the fit is right. 

What to Expect From a Good Staffing Partner 

When you work with mental health staffing agencies, look for: 

  • Understanding of behavioral health settings, not just general healthcare 
  • Careful screening for both credentials and temperament 
  • Fast, honest communication when you need coverage 
  • Consistency, so you see familiar faces where possible 
  • Follow-up after placements to address any concerns early 

Consistency matters a lot in mental health care. When the same staff return to your unit, clients feel safer and care stays steadier. 

Planning Ahead Instead of Reacting 

The facilities that get the most from staffing support usually don’t wait for a crisis. They talk with their staffing partner before a busy season, a planned leave, or a new program launch. Sharing your plans early gives the agency time to find the right people, so you’re not scrambling to fill a shift the night before. 

How EmpowerCare Can Help 

EmpowerCare offers mental health staffing support, matching facilities with qualified specialists to help deliver effective behavioral health services. If your team is stretched or you’re planning ahead, learn more about mental health staffing with EmpowerCare. 

Frequently Asked Questions 

How do mental health staffing agencies help facilities? 

They fill open shifts and roles with screened professionals, offer flexible coverage, and help reduce pressure on permanent staff. 

What roles can a mental health staffing agency fill? 

It depends on the agency. Common roles include psychiatric nurses, mental health technicians, behavioral health aides, and direct support professionals. 

Can staffing agencies cover non-clinical roles? 

Some do. Non-clinical healthcare staffing agencies focus on roles like intake, scheduling, and administration, so ask each partner which roles they support. 

How quickly can agency staff start? 

That depends on the role and your facility’s onboarding needs. Having a short orientation plan ready helps new staff start faster. 

The right staffing partner does more than fill a schedule. It helps you protect your team, keep care consistent, and give every client the support they need.

What Is the Biggest Healthcare Staffing Agency?

If you work in healthcare or hire for a care facility, you’ve probably heard the same few staffing names again and again. So it’s fair to ask: who is actually the biggest? And just as important, does the biggest agency make the most sense for you? 

Here’s a clear look at the numbers, plus what to think about when choosing a staffing partner. This applies to facilities filling shifts and to professionals looking for their next role. 

The Short Answer: Aya Healthcare 

Measured by revenue, Aya Healthcare is the largest healthcare staffing firm in the United States. On the 2025 list of the largest US healthcare staffing firms from Staffing Industry Analysts (SIA), Aya ranked first with about $6.9 billion in 2024 healthcare staffing revenue and a 16.1% market share. SIA also named it the largest travel nurse and allied healthcare staffing firm. 

The rest of the top five on that list were: 

  • CHG Healthcare Services, with about $2.8 billion in estimated revenue. It’s also the largest locum tenens firm in the US. 
  • Jackson Healthcare, with about $2.5 billion in estimated revenue. 
  • AMN Healthcare and Medical Solutions, in fourth and fifth place. 

For a sense of how big the industry is, SIA’s 2026 update reports that 91 companies each earned at least $50 million in US healthcare staffing revenue in 2025, for a combined $33.0 billion. 

Bigger Doesn’t Always Mean Better 

SIA makes a point worth remembering: its rankings reflect revenue size only, not service quality. A large agency may have a huge job board and national reach. But size alone doesn’t tell you how quickly someone returns your call, how well they understand your facility, or whether they’ll match you with a role that fits your life. 

That’s why many facilities and healthcare workers choose a smaller or more focused agency. The questions that really matter are about fit: 

  • Does the agency staff the roles you need? 
  • Do they understand your care setting? 
  • Will you have a real person to talk to? 
  • How do they screen and support their professionals? 

What a Healthcare Support Staffing Agency Does 

Not every staffing need is for nurses and physicians. A healthcare support staffing agency focuses on the people who keep daily care running, often roles like nursing assistants, home health aides, direct care workers, and behavioral health support staff. 

When a facility is short on support staff, nurses can end up covering extra tasks, and the whole team feels the strain. A good support staffing partner helps fill those gaps quickly, whether the need is a single shift, a few weeks of coverage, or a longer placement. 

Where Mental Health Staffing Agencies Fit 

Behavioral health is one area where specialized staffing matters a lot. Mental health staffing agencies help programs, residential facilities, and community providers find qualified support staff who are comfortable working with people facing mental health challenges. 

Experience and temperament matter as much as credentials here. The right agency takes time to understand your program and its clients before sending anyone through the door. 

How to Choose the Right Agency 

Many people start with a quick local search, something like “temp agency worcester” or “healthcare staffing near me.” That’s a fine place to begin, but a list of names won’t tell you much. Here’s what to look for. 

If you’re a facility: 

  • Experience staffing your type of care setting 
  • A clear screening and onboarding process 
  • Flexibility for per diem, short-term, and longer placements 
  • Fast, honest communication when a shift needs filling 

If you’re a healthcare professional: 

  • Openings that match your skills and schedule 
  • Clear pay information before you accept a role 
  • Support from a recruiter who knows you by name 
  • Options to grow, like moving into new settings or roles 

Tips for CNAs Comparing Agencies 

If you’re a certified nursing assistant comparing agencies for CNA work, ask a few direct questions before you sign on: 

  • What types of facilities do you place CNAs with? 
  • Can I choose my shifts, or are they assigned? 
  • How often are openings available in my area? 
  • Who do I contact if there’s a problem during a shift? 

The answers will show you quickly whether an agency is set up to support you or just fill a slot. 

Where EmpowerCare Fits In 

EmpowerCare is a healthcare staffing agency that connects facilities with qualified professionals for their healthcare staffing needs. If you’re a facility that needs reliable support or a professional looking for your next opportunity, reach out to EmpowerCare to talk about what you need. 

Frequently Asked Questions 

What is the biggest healthcare staffing agency in the US? 

By revenue, Aya Healthcare ranked first on Staffing Industry Analysts’ 2025 list, with about $6.9 billion in 2024 healthcare staffing revenue. 

Is the biggest staffing agency the best choice? 

Not always. Rankings measure revenue, not service. The best agency is the one that fits your care setting, roles, and communication needs. 

What does a healthcare support staffing agency do? 

It places support roles like nursing assistants, aides, direct care workers, and behavioral health staff with facilities that need coverage. 

How do I choose between agencies for CNA jobs? 

Ask about facility types, shift flexibility, how often openings come up, and who supports you during assignments. 

The biggest name isn’t always the right one. If you’re hiring or job hunting, the best staffing partner is the one that understands your needs and shows up when it counts. 

Do You Need a Degree to Be a Direct Care Worker?

If you like helping people and want to work in healthcare, direct care is one of the most approachable ways in. But a lot of people hold back because they assume they’ll need years of school first. 

Here’s the good news: for most direct care jobs, you don’t need a college degree. You do need the right training, and in some roles, a certification. Here’s what that actually looks like. 

What Does a Direct Care Worker Do? 

Direct care workers help people with everyday needs. That can mean helping someone bathe, dress, eat, or move around safely. It can also mean keeping them company, noticing changes in their health, and letting the care team know when something seems off. 

Common direct care roles include: 

  • Home health aides, who support clients at home 
  • Personal care aides, who help with daily living tasks 
  • Certified nursing assistants (CNAs), who work in nursing homes, hospitals, and other facilities 
  • Direct support professionals, who often work with people with disabilities or in behavioral health programs 

The Short Answer: No Degree, But Training Matters 

According to the US Bureau of Labor Statistics (BLS), home health and personal care aides typically need a high school diploma or equivalent, and some positions don’t require one at all. Training often happens on the job and covers things like hygiene, infection control, taking vital signs, and basic nutrition. 

There are a few exceptions to know about: 

  • Aides who work for certified home health or hospice agencies must complete formal training and pass a standardized test. 
  • Some states require aides to have a license or certification, which can include training, a background check, and a competency exam. 
  • Many employers also ask for CPR and first aid certification. 

What About CNAs? 

Nursing assistants have a more defined path, but it’s still not a degree. The BLS says nursing assistants typically complete a state-approved education program and pass their state’s competency exam. These programs are offered at high schools, community colleges, vocational schools, hospitals, and nursing homes. 

Passing the exam places you on your state’s registry, which is required to work in a nursing home. 

What Direct Care Pay Looks Like 

Pay depends on the role, setting, and location. Here’s the national picture from the BLS for May 2025: 

  • Home health and personal care aides: median annual wage of $35,800 
  • Nursing assistants: median annual wage of $42,260 

Getting your CNA certification is one of the simplest ways to open up more job options and higher pay within direct care. 

Roles That Do Require a Degree 

It helps to compare direct care with roles that need more schooling. Take an emergency room nurse. ER nurses are registered nurses, and the BLS says RNs usually earn a bachelor’s degree in nursing, an associate’s degree in nursing, or a diploma from an approved nursing program, then pass a licensing exam. 

Emergency nursing is fast-paced and high-pressure work. Many ER nurses also earn specialty certifications, though the BLS notes certification is usually voluntary. The median annual wage for registered nurses was $97,550 in May 2025. 

That’s a much longer road than direct care, which is exactly why many people start in direct care first. It gives you real experience with patients and a clear sense of whether nursing is right for you. 

A Common Career Path 

Many healthcare professionals started where you might be starting now. A typical path looks like this: 

  1. Start in direct care as an aide or support worker 
  1. Earn your CNA through a state-approved program 
  1. Go back to school for an LPN or RN program if you want to keep growing 
  1. Specialize in an area like emergency nursing, behavioral health, or long-term care 

Each step builds on the last, and direct care experience can make nursing school feel a lot less overwhelming. 

Direct Care in Behavioral Health 

Direct care isn’t only about physical support. Many behavioral health programs need support staff who can help clients with daily routines and stay calm in stressful moments. Mental health staffing agencies often place direct support professionals in residential programs and community settings. Requirements vary by employer and state, so it’s worth asking what training a specific role needs. 

How Direct Care Staffing Can Help You Get Started 

Finding your first role can be the hardest part. Direct care staffing agencies connect workers with facilities and programs that need support, so you can explore different settings, pick up shifts that fit your schedule, and build experience faster. 

For facilities, direct care staffing helps cover gaps without overloading the permanent team. 

EmpowerCare is a healthcare staffing agency that connects facilities with qualified professionals. Learn more about direct care staffing with EmpowerCare. 

Frequently Asked Questions 

Do you need a degree to be a direct care worker? 

No. Most direct care roles need a high school diploma or equivalent, along with on-the-job or formal training. Some roles and states also require certification. 

How do I become a CNA? 

Complete a state-approved nursing assistant program and pass your state’s competency exam. You’ll then be listed on your state’s registry. 

Do you need a degree to be an emergency room nurse? 

Yes, in most cases. ER nurses are registered nurses, which usually means a nursing degree or diploma plus a licensing exam. 

Can a staffing agency help me find direct care work? 

Yes. Direct care staffing agencies connect workers with facilities and programs that need support staff. 

You don’t need a degree to make a real difference in someone’s day. With the right training and a good first placement, direct care can be the start of a long and rewarding healthcare career. 

What Are the Highest Paying Non-Clinical Healthcare Jobs?

Not everyone who works in healthcare wears scrubs. Behind every clinic, hospital, and care facility, there’s a team keeping records accurate, schedules running, claims moving, and departments organized. These are non-clinical healthcare jobs, and some of them pay very well. 

If you want to be part of healthcare without providing hands-on patient care, here’s a look at the roles that tend to pay the most, what they involve, and how to get started. 

What Counts as a Non-Clinical Healthcare Job? 

A non-clinical role is any job in healthcare that doesn’t involve diagnosing, treating, or directly caring for patients. Think management, administration, health information, billing, and IT. 

People choose these roles for different reasons. Some want a steadier schedule. Some want to stay in healthcare after years of bedside work. Others simply like the idea of helping patients from behind the scenes. 

  1. Medical and Health Services Managers

This is the top earner among common non-clinical healthcare jobs. Medical and health services managers plan and run healthcare services. They might manage a whole facility, a single department, or a medical practice. 

  • Median pay: $123,860 per year (May 2025) 
  • Typical education: Bachelor’s degree 
  • Outlook: Projected to grow 24% from 2025 to 2035, much faster than average 

Many managers start in other healthcare roles and work their way up, so experience counts for a lot here. 

  1. Health Information Technologists and Medical Registrars

These professionals work with health data and the systems that store it. Medical registrars, for example, track and manage data on specific conditions like cancer. 

  • Median pay: $68,020 per year (May 2025) 
  • Typical education: Associate’s degree, though some roles ask for a bachelor’s or master’s. 
  1. Medical Records Specialists

Medical records specialists, including medical coders, organize patient records and assign codes used for billing and insurance. It’s detail-heavy work, and accuracy matters a lot. 

  • Median pay: $51,140 per year (May 2025) 
  • Typical education: A postsecondary certificate, though some enter with a high school diploma 
  • Certification: Often preferred or required by employers 

This is one of the quicker ways into a non-clinical healthcare career, and it can lead to higher-paying roles in health information later on. 

  1. Medical Secretaries and Administrative Assistants

These team members handle scheduling, patient records, billing support, and communication with patients and insurers. They’re often the first person a patient talks to. 

  • Median pay: $45,930 per year (May 2025) 
  • Typical education: High school diploma or equivalent, plus training in medical terminology and office practices.

Other Non-Clinical Roles Worth a Look 

Pay for these varies a lot by employer and experience, but they’re worth exploring: 

  • Healthcare IT and electronic health record support 
  • Billing and revenue cycle roles 
  • Patient access and registration 
  • Compliance and quality support 

How Non-Clinical Pay Compares to Clinical Roles 

Clinical roles usually take more training. A surgery nurse, for example, is a registered nurse who has completed a nursing program and passed a licensing exam. The BLS reports a median annual wage of $97,550 for registered nurses in May 2025. 

The top non-clinical roles, especially in management, can earn more than many clinical jobs. They usually take time, education, and experience to reach. 

Clinical vs. Non-Clinical Staffing 

When people think of healthcare staffing, they often picture travel nurse companies sending nurses to hospitals across the country. But non-clinical healthcare staffing is a different side of the same industry. Non-clinical healthcare staffing agencies place people in administrative, records, billing, and support roles. 

For job seekers, staffing can be a smart way to try different settings, build experience, and get a foot in the door. For facilities, it helps cover vacancies, busy seasons, and new projects without slowing down operations. 

How to Get Started 

  1. Pick a direction. Management, health information, billing, or front office. 
  1. Get the right training. Many roles need a certificate or associate’s degree rather than years of school. 
  1. Consider certification. It can help you stand out, especially in coding and health information. 
  1. Build experience. Entry-level and temporary roles can lead to higher-paying positions. 
  1. Talk to a staffing agency. A recruiter can point you toward roles that match your goals. 

EmpowerCare is a healthcare staffing agency that connects facilities with qualified professionals. If you’re exploring non-clinical work, contact EmpowerCare to ask about current openings. 

Frequently Asked Questions 

What is the highest-paying non-clinical healthcare job? 

Among common roles, medical and health services managers earn the most, with a median annual wage of $123,860 in May 2025, according to the BLS. 

Can I get a non-clinical healthcare job without a degree? 

Yes. Roles like medical records specialists and medical secretaries often need a certificate or a high school diploma plus training. 

What does a non-clinical healthcare staffing agency do? 

It places people in healthcare roles that don’t involve patient care, like administration, records, and billing. 

Do travel nurse companies hire for non-clinical roles? 

Most focus on clinical roles like nursing. For administrative or records jobs, a staffing agency that handles non-clinical placements is usually a better fit. 

You don’t need to be at the bedside to build a strong healthcare career. With the right training and a bit of experience, non-clinical roles can offer good pay, steady growth, and a real sense of purpose. 

What Is a Per Diem Job? A Complete Guide for Healthcare Workers

Nurse displaying per diem schedule

You may have seen per diem positions advertised alongside full-time nursing and healthcare jobs and wondered whether they offer more freedom or simply less predictable income. Both can be true. Understanding the arrangement before accepting a shift is essential. 

So, what is a per diem job? In healthcare, it generally means an as-needed role in which a qualified professional works shifts based on facility staffing demand. Some positions provide considerable choice over availability. Others require a minimum number of shifts, weekends, or holidays. The exact terms matter more than the label. 

What does per diem mean at work? 

Per diem literally means ‘per day,’ but the phrase does not necessarily mean a healthcare worker receives a flat daily fee. Many per diem healthcare roles pay an hourly rate. You may also hear the terms of PRN, casual, or as-needed employment, although employer policies can differ. 

Do not confuse per diem of employment with a travel per diem allowance, which is money used to cover certain travel expenses. They are separate concepts with different payroll and tax questions. 

How does per diem scheduling work? 

A facility may offer available shifts when patient demand rises or scheduled staff are unavailable. Qualified workers can accept assignments according to their availability and the employer’s rules. 

Imagine a nursing assistant who works part-time while completing additional coursework. An occasional weekend assignment may fit the student’s life better than another fixed weekly job. An experienced RN might accept per diem shifts to supplement income without committing to a second regular schedule. 

Neither scenario guarantees work. Before registering, ask whether there is a minimum monthly commitment, how schedules are published, and whether the facility can cancel a booked shift. 

Which healthcare roles can be per diem? 

Per diem employees in healthcare may include registered nurses, licensed practical nurses, certified nursing assistants, allied health professionals, behavioral health workers, and direct care personnel. Availability and duties vary by employer and professional scope. 

For example, a rehabilitation facility may need additional nursing support, while a residential program may need direct care coverage. Each setting carries different responsibilities, documentation practices, and orientation requirements. 

Never assume that prior experience in one setting automatically qualifies you for another. Confirm the role is consistent with your license, certifications, and training. 

Why do healthcare professionals choose per diem work? 

Flexibility around personal responsibilities 

The ability to indicate preferred availability can help people balance work with family, school, or another job. Actual flexibility depends on the facility’s rules and whether shifts are open. 

Additional income opportunities 

Workers sometimes use per diem shifts to supplement their regular wages. Some employers offer higher hourly rates for positions with fewer traditional benefits, but that is not universal. Compare the written compensation terms instead of assuming per diem always pays more. 

Experience in different settings 

Qualified professionals may develop familiarity with multiple care environments and team structures. Exposure can be useful, but it does not replace proper orientation, employer oversight, or specialty-specific training. 

A different pace of employment 

Some experienced clinicians prefer an adjustable number of shifts rather than a full-time schedule. Others discover that inconsistent hours cause financial stress. Whether the trade-off is worthwhile depends on your situation. 

What are the drawbacks of per diem jobs? 

Income can vary month to month 

If a facility has fewer staffing gaps, there may be fewer shifts. A planned budget should account for the possibility of reduced hours, cancellations, and gaps between assignments. 

Benefits may be different 

Health coverage, paid leave, retirement plans, and other benefits are governed by the actual plan, eligibility rules, and applicable law. Some per diem positions have limited benefits; others may offer certain protections or access based on hours worked. Always request the policy details. 

Worksites and routines may change 

Different facilities may use different documentation systems and care procedures. Know where to report, who supervises you, and what orientation is available. Professional safety comes before the convenience of picking up an extra shift. 

Scheduling can become complicated 

If you hold another job, watch for fatigue, overlapping commitments, and employer policy restrictions. Taking every available shift is not automatically a sustainable plan. 

Per diem versus part-time versus full-time 

Part-time work often involves fewer regularly scheduled hours than full-time employment. Per diem work generally centers on staffing need and as-needed shifts, which may fluctuate. Full-time work typically provides a more regular schedule and often broader benefit eligibility, though none of these terms establishes identical conditions across employers. 

For example, someone who works the same two days every week may have a predictable part-time position. Someone who works three shifts one month and six the next may be per diem. A per diem worker may still have minimum commitments or workplace rules. 

Is per diem employment W-2 or 1099? 

Per diem status is not a tax classification. Many per diem healthcare workers are employees who receive W-2 forms; others may work under arrangements that need to be evaluated under applicable law. Calling a worker a ‘contractor’ in an agreement does not by itself settle legal classification. 

The Internal Revenue Service discusses employee versus independent contractor status. Ask who employs you, handles tax withholding, and provides workers’ compensation coverage where applicable. 

Do per diem employees qualify for overtime? 

It depends on the worker’s legal classification and applicable wage-and-hour rules, including the hours worked. Per diem is not a blanket exemption from overtime law. For federal guidance, consult the U.S. Department of Labor’s overtime resources.

If you work through a staffing company, clarify how hours are tracked, which employer processes payroll, and whom to contact with a pay question. Do not rely on an informal assumption that every shift is calculated independently. 

How to evaluate a per diem offer 

Before accepting, ask five practical questions: What is the hourly rate? How many shifts are realistically available? Is there a minimum commitment? Can shifts be canceled? What training or orientation will I receive? 

Then consider the commute, required credentials, clinical duties, payroll schedule, and eligibility for benefits. If you rely on steady income, consider maintaining a predictable primary role before treating per diem pay as essential monthly earnings. 

Finding per diem opportunities through a healthcare staffing agency 

A healthcare staffing agency can help candidates identify shifts that align with their licenses and availability, subject to demand. Be specific about your profession, experience, locations, and schedule. Have current documents ready, but share sensitive information only through secure verified channels. 

EmpowerCare describes per diem staffing services for healthcare organizations. That page speaks primarily to facilities, so job seekers should contact the agency directly about currently open positions and candidate requirements. 

Frequently Asked Questions

What is the difference between per diem and PRN? 

They are often used to describe as-needed work, especially in healthcare. Employers may apply different scheduling rules, so review the written job terms instead of assuming they are identical. 

Do per diem employees get benefits? 

Some may qualify for benefits or certain legal protections, depending on plan rules, hours, employer policy, and law. Ask for the actual eligibility criteria. 

How many hours can you work per diem? 

There is no single national limit or standard schedule created by the phrase ‘per diem.’ Employers may set minimum availability requirements, and overtime rules can apply. 

Is per diem pay higher than full-time pay? 

Sometimes the hourly rate is higher, but not always. Compare total compensation, benefits, travel expenses, shift availability, and the likelihood of cancellations. 

Can a new graduate work per diem? 

Potentially, if the employer permits it and provides appropriate orientation and support. Some assignments require substantial prior experience, particularly where professionals must work independently. 

Is per diem income guaranteed? 

Usually not unless the specific contract provides guaranteed hours or pay. Ask about cancellations and minimum hours before relying on projected earnings. 

Choosing flexibility with clear expectations 

Per diem work can be a strong choice for healthcare professionals who value variable schedules, appropriate experience, and the option to supplement other employment. It is less appealing when consistent hours and benefits are your top priorities.